Governing Principles for the Use of AI in Verint Products

This document is a guide detailing the governing principles for the use of artificial intelligence (AI) in Verint products. It outlines Verint's commitment to responsible and ethical AI practices, emphasizing the importance of using AI appropriately for customer engagement solutions. The guide describes the Verint AI strategy, which includes the development and deployment of AI technologies designed to ensure privacy, security, and compliance with regulations. It presents guiding principles that address fairness, accountability, and the avoidance of bias in AI applications. The document also discusses processes and controls in place for AI model management, including data sourcing rules and risk assessments. Furthermore, it highlights the significance of transparency, ethical decision-making, and the need to monitor AI models to mitigate risks associated with misinformation and unintended consequences. Overall, the guide serves as a framework for Verint's approach to integrating AI into its offerings while maintaining ethical standards.