This whitepaper discusses Verisma's Universal Connector and its approach to addressing the interoperability challenges in healthcare. It reframes interoperability as an operational issue rather than a purely technological one. The document outlines the historical context of interoperability, tracing its roots back to the 1960s with electronic data interchange and the subsequent developments in electronic health records. It emphasizes the difference between integration and true interoperability, highlighting that many organizations mistakenly equate the two. The whitepaper details how Verisma's Universal Connector aims to provide comprehensive access to diverse information sources, regardless of the technological environment. It describes the protocols and strategies employed to ensure accurate and efficient retrieval of information, including the use of direct EHR integrations, robotic process automation, and manual retrieval methods. The document concludes by asserting the importance of a robust approach to meet the varied needs of clients in the healthcare ecosystem.