San Diego County DA's Office Victim Care Enhancement Case Study

This case study details the San Diego County District Attorney's Office's (SDCDA) implementation of Versaterm Public Safety’s SPIDR Tech platform to enhance communication with domestic violence (DV) victims. The SDCDA aimed to improve outreach and provide timely updates regarding case statuses, transitioning from traditional communication methods such as phone calls and letters to automated text and email notifications. The study outlines the phased deployment of the SPIDR Tech solution, which began in late 2021, and highlights the significant increase in communication reach, with nearly 100% of DV victims now receiving updates. Key outcomes include improved victim engagement, with over 30% visiting the support website for additional resources. The SDCDA's surveys indicated that victims receiving text notifications rated the agency higher in terms of helpfulness compared to those contacted through traditional methods. The case study emphasizes the importance of modern communication strategies in fostering trust and improving victim support services.