San Diego County DA Victim Communication Enhancement Case Study

This case study outlines the San Diego County District Attorney's (SDCDA) initiative to enhance communication with domestic violence (DV) victims through the implementation of the Versaterm CommunityConnect platform. The SDCDA aimed to automate and modernize the communication process, transitioning from traditional methods like phone calls and letters to real-time digital communications. The study details the phased deployment of the texting solution across various county locations and highlights the significant increase in communication reach, achieving nearly 100% contact with DV victims. The platform allows for customized messaging based on case workflows, improving transparency and trust between the agency and victims. Key outcomes include a marked improvement in victim engagement, with over 30% of victims accessing additional resources through provided links. The study also presents survey results indicating that victims receiving text notifications felt more informed compared to those contacted through traditional methods. This initiative reflects a broader trend towards utilizing technology in public safety communications.