Azure Cloud Solution for National Highways Incident Management

This technical report outlines the development and implementation of a new Azure cloud-native solution for National Highways (NH) aimed at enhancing incident management and reporting processes. The solution has significantly improved reporting speed by 150%, incident closure efficiency by 82%, and incident creation by 50%. It replaces a legacy Visual Basic application, addressing its limitations and enhancing user experience for National Incident Liaison Officers (NILOs) who monitor incidents across England's strategic road network. The report details the challenges faced with the previous system, including inefficiencies and lack of data validation. It describes how the new application leverages Microsoft Azure services, including App Service and Azure SQL, to provide a more dynamic and intuitive interface. The implementation aligns with NH's Digital Roads 2025 strategy, aiming to modernize road management and improve safety. The report concludes with the positive outcomes of the new system, including reduced manual effort and improved incident reporting capabilities.