Questions for Evaluating IDD Software Vendors

This guide outlines ten critical questions to ask any IDD software vendor before signing a contract. It emphasizes the importance of understanding the specifics of how the software integrates with various operational aspects of an agency, such as billing, case management, and payroll. The document stresses that a vendor's demonstration should not only impress but also reveal potential gaps in functionality. Key questions include inquiries about the connection between service visits and claims, the handling of vocational programs, and the integration of scheduling with payroll. Additionally, it suggests asking about the vendor's implementation process and the total cost of ownership, which encompasses more than just the license fee. The guide aims to equip administrators with the necessary inquiries to ensure they select a platform that minimizes manual workarounds and meets their agency's specific needs.