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Vertical Communications
Overview
Vertical Communications, founded in 1982 and based in the United States, operates within the telecommunications industry, specifically focusing on telephony and wireless solutions. With a workforce of 201 to 500 employees, the company has established itself as a player in the evolving landscape of cloud communications. A key theme in their published content is the transition from traditional premises-based systems to cloud-based solutions, particularly in the realm of Unified Communications as a Service (UCaaS) and Voice over Internet Protocol (VoIP). Their Insight Report on navigating the cloud communications landscape highlights the importance of selecting the appropriate delivery model for businesses, addressing the complexities faced by mid-sized companies in need of tailored support. The document emphasizes the distinction between wholesale and agent models in providing customer support, illustrating how the former offers a more consultative approach. Overall, Vertical Communications appears committed to assisting organizations in adapting to modern communication technologies while ensuring high-quality support and expertise.