This case study outlines the collaboration between Compass Datacenters and Vertiv to enhance maintenance efficiency and operational responsiveness in data center management. Compass Datacenters, known for designing and constructing data centers for major hyper-scalers and cloud providers, faced significant challenges in maximizing uptime due to issues such as retaining skilled operators and ensuring consistent performance of critical systems. To address these challenges, Compass implemented a dual strategy that combines condition-based maintenance with rapid on-site support. The partnership with Vertiv introduced the AI-driven tool Vertiv Next Predict, which monitors equipment health and predicts potential failures, allowing for maintenance to be performed only when necessary. This proactive approach not only optimizes resource use but also aims to minimize downtime and enhance overall operational reliability. The case study details how these strategies lead to improved maintenance practices and operational efficiency, ensuring that Compass meets the high expectations of its clients.