MFA Implementation and User Experience Enhancement

This document is a case study detailing the implementation of multi-factor authentication (MFA) by Navan, a business travel and expense management platform. The objective is to enhance user experience while ensuring security during customer account access. The case study outlines Navan's decision to integrate Descope's magic links as an MFA option, which was achieved in a rapid timeframe of four days. It describes the collaboration between Navan and Descope, emphasizing the interoperability of Descope's platform with existing customer identity and access management (CIAM) systems. The document further explains the importance of balancing user experience with security in MFA methods, highlighting the selection of email magic links as a user-friendly solution that minimizes disruption to current workflows. Additionally, it mentions Navan's plans to explore mobile-friendly MFA solutions and the flexibility provided by Descope's visual workflows, which allow for easy adaptation to future security needs.