Using Aerial Imagery to Enhance Insurance Claims Management

This technical report outlines how Brit, a global specialty insurer, utilizes aerial imagery through its membership in the Geospatial Insurance Consortium (GIC) to improve claims management and customer service. The report details the operational partnership with Vexcel, which has enabled Brit to leverage accurate location data for efficient claims processing. By integrating GIC imagery, Brit has expedited claim settlements, reducing the need for on-site inspections and saving significant costs per claim. The report also discusses the Gray Sky program, which provides timely disaster imagery, facilitating rapid claims processing in the aftermath of events like hurricanes and wildfires. Additionally, the use of aerial imagery aids in identifying fraudulent claims by providing visual proof of property conditions before and after disasters. The findings indicate that GIC imagery enhances Brit's proactive approach to claims management, leading to increased customer satisfaction and competitive advantages in the insurance market.