Aligning IT Operations and DevOps Practices

This technical report discusses the evolving relationship between IT Operations (IT Ops) and DevOps in modern organizations. It outlines how the shift towards decentralized application development has led to friction between these two groups, despite their shared goals of operational excellence. The report traces the historical context of DevOps, highlighting its rapid adoption and the resulting challenges faced by IT Ops, including budget control, infrastructure complexity, and the emergence of shadow IT. Furthermore, it presents strategies for aligning IT Ops and DevOps practices to foster cooperation and improve service reliability and productivity. The document emphasizes the importance of both teams understanding their common objectives and leveraging each other's strengths to enhance overall efficiency. Finally, it illustrates the necessity of effective monitoring practices that cater to both application performance and infrastructure health, underscoring the mutual benefits of collaboration between DevOps and IT Ops.