SOS Emergency Services for IT Infrastructure

This document is a services brief detailing the SOS Emergency Services offered by Virtana. The service is designed to address serious outages, service degradation, and unpredictable anomalies affecting IT infrastructure performance. It outlines how Virtana collaborates with clients to assess situations, provide necessary equipment, and deploy expert staff within 24 hours. The brief describes the features of the service, including the use of the VirtualWisdom platform for infrastructure measurement and analysis, and the rapid identification of performance issues. It also highlights the benefits of the service, such as reducing troubleshooting time from weeks to hours, preventing potential problems, and ensuring optimal application performance. Additionally, the document discusses the complementary Infrastructure Performance Assessment service, which provides an unbiased view of infrastructure health and performance, facilitating capacity planning and optimization. The brief emphasizes the importance of these services in maintaining high service delivery levels for mission-critical applications.