Virtana Infrastructure Performance Management Support Options

This document is a services brief detailing the strategic support options for Virtana's Infrastructure Performance Management (IPM) platform, specifically focusing on the operationalization of VirtualWisdom. It outlines a tailored and flexible approach to help organizations maximize the value of the platform through a structured roadmap. The brief describes the importance of integrating VirtualWisdom with existing frameworks and processes, ensuring that various teams are trained and equipped to effectively use the platform. It identifies key success factors for AIOps adoption, including the necessity of a comprehensive roadmap, successful integration with hybrid infrastructure, and ongoing support that extends beyond traditional technical assistance. Additionally, the document emphasizes the significance of training and enablement for diverse organizational roles, ensuring that users are prepared to utilize the platform efficiently. The brief also compares two levels of strategic support—Gold and Platinum—highlighting the features available at each level to assist users in their operationalization journey.