Agentic AI Transformation in Telecom Operations

This document is a podcast interview that discusses the transformation within the telecom industry as it shifts towards autonomous, Agentic AI-driven operations. The conversation features Vitria’s Dale Skeen and Appledore’s Robert Curran, who outline the challenges service providers face in enhancing AI systems for improved accuracy, explainability, and trust. A central topic is the significance of knowledge-driven architectures, particularly the Semantic Knowledge Plane, which is proposed as essential for successful autonomous operations. The interview details how operators can effectively transition from traditional AIOps to more deterministic reasoning and scalable intelligence. Additionally, Skeen explains the concept of incremental transformation, advocating for focused, measurable deployments to enhance operational intelligence gradually. The interview concludes by emphasizing knowledge as a strategic asset that aids in automation, operational agility, and innovation within evolving telecom networks, highlighting the need for explainable and trustworthy AI systems as the industry advances towards autonomy.