AIOps for Telecom Service Assurance Requirements

This document is a guide published by Vitria Technology, Inc., detailing the requirements communications service providers (CSPs) should consider when evaluating AIOps platforms for service assurance in a telecom environment. It explains the distinctions between telecom-native AIOps and general IT-operations AIOps, emphasizing the unique needs of telecom networks. The guide outlines specific criteria that vendors should demonstrate, including live ingestion from multi-vendor networks, OSS/BSS integration, cross-domain root cause analysis, service-impact awareness, closed-loop remediation capabilities, detection ahead of impact, and proven scale. Additionally, it presents Vitria's own AIOps solution, which is designed for the telecom sector and focuses on autonomous problem resolution, with capabilities like AI-driven correlation and fast deployment timelines. The document provides a framework for assessing vendors in real-world environments, ensuring that the chosen AIOps platform meets the operational requirements of CSP service assurance.