Automation Journey Towards Self-Healing Networks

This document is a technical report that discusses the challenges and strategies involved in automating network operations to achieve self-healing networks. It features insights from Charlotte Patrick, an analyst specializing in self-healing networks, and Andrew Colby, Vice President of VIA AIOps. The report outlines the current state of automation in telecommunications, noting that while many organizations recognize the value of automation, they often lack a comprehensive strategy. It highlights the complexities faced by telcos, including fragmented vendor management and inconsistent data quality, which hinder automation efforts. The report also details the potential benefits of self-healing networks, such as improved operational efficiency and enhanced customer experience. Additionally, it emphasizes the importance of collaboration and the adoption of advanced technologies like AI and machine learning to overcome barriers to automation. The report concludes with recommendations for developing a transformative automation roadmap and resolving conflicts arising from automation projects.