Case Studies on VIA AIOps Implementation

This document is a collection of case studies detailing the implementation of VIA AIOps across various service providers. It outlines how an Over-the-Top Video Service Provider utilized VIA AIOps to enhance their digital customer experience by addressing issues such as customer churn and call center overrun. The solution involved graph analysis for root cause analysis and auto-triage, resulting in significant improvements in application access performance and a reduction in customer support calls. Another case study highlights a Leading Network Operator that faced over 450 incidents per month, which were significantly reduced to less than five per day through automated detection and action, improving service availability by 60%. Additionally, a Top-Tier North American Cable Operator leveraged VIA AIOps to identify over 200,000 unnecessary technician visits, leading to substantial cost savings. The document presents a comprehensive view of the operational efficiencies achieved through these implementations.