Future Assurance Solutions for Telcos

This technical report outlines the evolving landscape of telco assurance in the context of emerging technologies such as 5G and SDN/NFV. It details the existing capabilities and new requirements that telcos face as they transition to hybrid network environments. The report emphasizes the importance of descriptive analytics for customer-level insights and proactive care, as well as the need for predictive maintenance and distributed assurance. It discusses the financial implications of deploying assurance capabilities and the expected benefits, including improved fault resolution and reduced operational costs. The report also highlights the role of AIOps platforms in enhancing efficiency and customer experience through real-time analytics and automation. Furthermore, it addresses the challenges telcos encounter, such as technical debt and the need for flexible assurance solutions that can integrate with existing systems. The document concludes with a vision for the future of assurance in the telco industry, focusing on the necessity for sophisticated measurement of user experience and the development of new assurance products for IoT and 5G services.