Journey to the Next-Generation of AI-based Service Operations

This whitepaper outlines the transition towards a self-healing network for telecommunications companies, emphasizing the need for a comprehensive data set that spans multiple domains and cloud stacks. It describes the importance of an intelligence architecture that facilitates observability, anomaly detection, and predictive resolution. The document explains that the complexity introduced by 5G and 5G Advanced necessitates a shift from single-domain data gathering to cross-domain approaches for effective service performance management. By integrating data from various sources, telcos can create a unified view of customer experiences, allowing for better measurement and remediation of service-related issues. The whitepaper details a six-step journey towards achieving a self-healing network, which includes establishing cross-domain objectives, integrating customer support, and leveraging AI/ML systems for automated detection and causation. It also discusses the role of VIA AIOps in facilitating this transformation by providing intelligent automation capabilities that enhance operational efficiency and customer experience.