Partnership Solutions for Network Assurance Challenges

This document is a podcast interview featuring Marc Austin, Head of Strategy and Growth for Crosswork Network Automation at Cisco, and Chris Menier, General Manager of VIA AIOps for Vitria. The discussion focuses on the challenges service providers face in network assurance, particularly due to the complexity of massive networks and the increasing number of virtualized components. Austin and Menier explain how their partnership and the joint solution of VIA AIOps and Cisco Crosswork aim to simplify fault and performance management across service domains. They emphasize the need for a unified approach to service assurance to overcome the current siloed methods that hinder timely issue resolution. The conversation also touches on the future of AIOps, highlighting the importance of intelligent automation and the role of VIA AIOps in enhancing customer experience and operational efficiency. The interview outlines how these technologies can help service providers proactively identify and resolve network issues, ultimately improving customer satisfaction.