Supporting the Telecom Agentic Journey

This document is a technical report that outlines the concept of agentic systems within the telecommunications industry, detailing the architecture and strategies necessary for their implementation. It begins by defining agentic architecture, which includes layers such as human interaction, applications, agents, intelligence, knowledge, data, compute and storage, and operations. The report emphasizes the importance of establishing a solid agentic architecture strategy, which should encompass big-picture thinking, sensible use cases, and architectural decision-making. The document also discusses the challenges and opportunities presented by agentic systems, including the need for clean data, the development of trust among teams, and the creation of a knowledge plane to support decision-making. Furthermore, it highlights Vitria Technology's approach to operational intelligence and its VIA AIOps platform, which aims to address the complexities of autonomous systems while enhancing customer experience and delivering measurable return on investment.