VIA AIOps Service Assurance Process Transformation

This document is a technical report detailing the VIA AIOps Service Assurance Process Transformation. It outlines the operational challenges faced in service assurance, including siloed incident and performance management, increasing complexity, and the need for improved service delivery methods. The report describes the objective of the service assurance process, which is to detect and resolve service-impacting events proactively. It presents a solution involving new operational models supported by process automation and augmented intelligence. The document further explains how VIA AIOps enhances operational efficiency by providing full-stack observability, automating incident management, and facilitating faster issue resolution. It details the capabilities of the system in data collection, enrichment, monitoring, triage, fault detection, and remediation. The report concludes with quantified customer results, highlighting improvements in service availability, staffing reductions, and incident detection rates, demonstrating the effectiveness of the VIA AIOps approach in transforming service assurance processes.