Compliance with RBI Master Direction on IT Outsourcing

This white paper outlines the compliance measures of VMware Cloud on AWS with the Reserve Bank of India's (RBI) Master Direction on Outsourcing of Information Technology Services. It details the guidelines published by RBI in April 2023, which require regulated entities to manage outsourced service providers effectively. The document describes the security controls and processes that VMware has implemented to align with these guidelines, enabling financial institutions to assess service risk related to security, privacy, and business value. Additionally, it explains the shared responsibility model between customers, VMware, and AWS, defining their respective roles in managing outsourced IT services. The paper also discusses the importance of due diligence, risk management frameworks, and the legal obligations of outsourcing agreements, emphasizing VMware's commitment to maintaining compliance through regular audits and industry certifications. Overall, the document serves as a resource for understanding how VMware Cloud on AWS meets the RBI's requirements for IT service outsourcing.