Customer Finance Portal Development Case Study

This case study details the development of a customer finance portal for Bede Gaming, initiated at the request of their Finance Business Partner, Tonia. The project aimed to streamline financial-related requests and reviews, utilizing the existing Jira Service Management portal. Danny Harris, a Software Delivery Lead, collaborated closely with the finance team to define the project scope and address complexities that arose during development. The team focused on enhancing the portal's robustness to ensure it could withstand audits while minimizing human error through automation. Regular consultations and training sessions were conducted to ensure the finance team understood the system's functionalities. The project not only improved operational efficiency but also fostered a trusted partnership between Bede Gaming and Waterstons, paving the way for future initiatives. The case study emphasizes the importance of collaboration and expertise in delivering effective software solutions tailored to client needs.