This document is a case study detailing the development of a Business Process Management (BPM) solution by WaveAccess for Syncronology, a software company focused on manufacturing enterprises. The project aimed to create a customizable BPM solution that allows users to tailor workflows, forms, and reports according to their specific business needs without requiring programming knowledge. The document outlines the vendor selection process, emphasizing the need for Agile methodologies and expertise in web development, .NET, and SharePoint. WaveAccess was chosen due to its relevant experience and capabilities. The development process involved several stages, including workflow system implementation and integration with form and report builders. The project progressed through iterations, culminating in the successful deployment of the SinglePoint product, which has been well-received by clients. The final system enables business analysts to design processes that align with customer requirements, leveraging SharePoint technologies for document management.