Cloud CRM Solution for Scrub Suit Vending Machines

This document is a technical report detailing the development of a cloud-based CRM solution integrated with a web portal for a vending machine supplier specializing in disposable scrub sets for healthcare professionals. The report outlines the project's objectives, which include connecting the CRM system with user portals and vending machines to facilitate the distribution of scrub sets. It describes the architecture of the solution, which utilizes Microsoft Dynamics 365 CRM hosted in the cloud, ensuring geographical proximity to users. The report details the integration of various components, including a processing gateway and a front-end customer portal, enabling healthcare professionals to register, manage their accounts, and purchase scrubs. Additionally, it discusses the challenges faced during implementation, particularly in generating data-driven subscription reports for sales tracking. The solution aims to streamline the process of providing sterile scrubs to healthcare workers while maintaining data integrity and security.