Integration of Asterisk PBX System with Microsoft CRM

This case study explores the successful integration of an Asterisk-based PBX system with Microsoft CRM for StandBy Automatisering. WaveAccess delivered a customized solution that enhanced productivity and improved service quality by enabling direct calls from CRM, recording conversations, and streamlining call activities across the organization. Discover how WaveAccess's expertise in software development led to a successful project outcome and high customer satisfaction.