Verification of Identity Certificate for Video Conference

This document is a guide for brokers on the process of conducting Verification of Identity (VOI) via video conference for customers who are unable to meet in person. It outlines the conditions under which an exemption can be requested to use video VOI, emphasizing that such requests must be submitted prior to the loan application to prevent processing delays. The document specifies that video conference VOI is not permitted under Westpac's AML/CTF policy unless there are extenuating circumstances. It provides detailed instructions for brokers on how to complete the form, including the necessity of obtaining customer consent for collecting sensitive information. Additionally, it lists the identification documents required for verification and the steps to be followed if the primary identification cannot be verified. The guide also includes a privacy statement that must be read to the customer, ensuring compliance with legal obligations regarding personal information.