Summary
This document is a guide detailing the Product Operations Jobs Framework at Whatfix. It outlines the framework's purpose, which is to enhance career progression for team members by providing clarity on job levels and required competencies. The framework encourages transparency and equity in career development, allowing employees to understand the skills necessary for advancement. It describes a flatter organizational hierarchy aimed at decentralizing decision-making and fostering open communication. The guide emphasizes the importance of hands-on management and outlines the criteria for leveling up within the organization, which includes demonstrating impact and handling additional responsibilities. Furthermore, it defines competencies across various job levels, including scope and influence, complexity and problem-solving, and functional competencies. The document also includes a typical reporting structure for individual contributors and people managers, detailing the roles and responsibilities expected at each level within the Product Operations team.
