GNC Case Study on OfficeSuite UC Implementation

This case study details GNC's transition from a legacy voice platform to Windstream Enterprise's OfficeSuite UC, addressing significant operational challenges. GNC, a global retailer in health and wellness with over 3,600 stores, faced issues with an unreliable PBX phone system that caused frequent outages and hindered scalability. The antiquated system required specialized knowledge for maintenance and complicated processes for updating store data. The implementation of OfficeSuite UC provided a cloud-based solution that improved communication quality and operational efficiency. Key features included a Yext API integration, which automated data updates for each store, reducing manual processes and errors. The new system significantly increased uptime and reliability, allowing GNC to focus on enhancing customer service and adapting to future growth. Overall, the transition to OfficeSuite UC has positioned GNC for continued success in the competitive retail market by ensuring a robust communication infrastructure.