Summary
The document is a research report titled 'HFS Horizons: Agentic Services, 2026,' which assesses the landscape of agentic services across various service providers. It evaluates how effectively these providers assist enterprise clients in embracing innovation and realizing value through agentic AI capabilities. The report categorizes service providers into three distinct Horizons: Horizon 1 focuses on functional digital transformation, Horizon 2 emphasizes enterprise transformation, and Horizon 3 involves ecosystem transformation through Services-as-Software. The study includes an evaluation of 36 service providers based on their value propositions, execution capabilities, and market impact. It also introduces the concept of 'SaS Stars,' identifying five leading service providers that are advancing toward a Services-as-Software model. The report aims to provide enterprises with critical insights into the roles and capabilities of service providers and ecosystem partners to support their agentic services journey.
