Salesforce Services PEAK Matrix Assessment 2024

This document is a technical report detailing the Everest Group's Salesforce Services PEAK Matrix® Assessment for 2024, with a focus on Wipro. The report outlines the transformation of Salesforce from a CRM platform to a comprehensive suite that empowers enterprises through enhanced data and AI capabilities. It discusses the profiles of 24 leading Salesforce service providers categorized as Leaders, Major Contenders, and Aspirants. The report emphasizes the characteristics of these providers, including their ability to execute complex Salesforce services and their partnerships with Salesforce. Additionally, it highlights Wipro's vision to be a leading Salesforce services provider by leveraging AI and industry-specific solutions. The report includes metrics such as Salesforce Customer Satisfaction Score and the number of Salesforce certified experts, providing a comprehensive view of the market landscape and the competitive positioning of service providers within the Salesforce ecosystem.