Summary
This report presents findings from the global study 'Closing the AI Trust Gap,' commissioned by Workday and conducted by FT Longitude. The study surveyed 1,375 business leaders and 4,000 employees worldwide to explore the trust dynamics surrounding AI implementation in organizations. The report outlines the significant trust gap between employees and leaders, with only 52% of employees expressing confidence in their organization’s responsible AI deployment, compared to 62% of leaders. It emphasizes the necessity of transparent communication and ethical governance in AI development. The report identifies four fundamental pillars for effective organizational frameworks for responsible AI: principles, practices, people, and policy. It also highlights the need for organizations to prioritize human control in AI applications and the importance of regular training and collaboration on AI regulations. The findings indicate a critical moment for organizations to build trust through transparency and responsible practices in AI usage.
