Modern Workforce Scheduling Requires a New Mindset

This technical report discusses the evolving landscape of workforce scheduling, particularly for deskless and hourly workers. It outlines the increasing sophistication of scheduling processes driven by the need for precision and employee-centric considerations. The report emphasizes the importance of employee experience (EX) in attracting and retaining talent, paralleling the significance of customer experience. Three key themes are identified: driving employee engagement through flexible scheduling, enhancing manager productivity with advanced workforce management technology, and adopting a comprehensive approach to scheduling for all employees. The report details how organizations can leverage technology to improve transparency in scheduling, facilitate shift swapping, and provide insights for managers to make informed decisions. It also notes the impact of legislative changes on scheduling practices. Overall, the report presents workforce scheduling as a critical component of human capital management that influences various organizational objectives.