
Workpro
Business Transformation Project at Local Government Ombudsman
Pages
4
Time to read
4 mins
Publication
Language
English

Pages
4
Time to read
4 mins
Publication
Language
English
This case study explores the successful business transformation project undertaken by the Local Government & Social Care Ombudsman in England. Faced with a 37% budget cut, increased caseload, and reduced staff, the Ombudsman implemented streamlined processes and a culture change using the Workpro case management system. The project resulted in improved productivity, reduced costs, and enhanced quality standards in complaints management.