HR Case Management System Implementation at TSB Bank

This case study details the implementation of the Workpro HR case management system at TSB Bank, a commercial bank located in the UK. The objective was to replace an inadequate IT ticketing system that was previously used for HR case management, which posed challenges such as loss of data when employees left and difficulty in generating management information. The Workpro HR system was chosen for its functionality, ease of use, and management information capabilities. The implementation process began in April 2021 and involved early engagement with users and collaboration on business requirements. After one month of use, the HR team reported improvements in efficiency, confidence, and the ability to analyze case histories. The team aims to reduce case handling times by 15-20%. Feedback from users has been overwhelmingly positive, highlighting the system's user-friendliness and the smooth transition during implementation.