Driving Diversity and Efficiency in Contingent Workforce Programs

This case study outlines the implementation of a comprehensive Managed Service Provider (MSP) solution by Workspend for a client in the utility industry managing a contingent workforce of approximately 250 workers. The client faced challenges in compliance, cost control, operational efficiency, and supplier diversity, primarily due to reliance on manual processes. Key issues included low diversity spend, inefficient hiring processes, stringent compliance requirements, and inconsistent practices across regions. The implemented solution focused on staff augmentation management, resource tracking, and compliance management, resulting in a dramatic increase in Tier-2 diversity spend from under 5% to 55%, significant cost savings of 19%, and a 50% reduction in time-to-fill for critical positions. The program ensured full compliance with industry regulations and maintained consistent service delivery, demonstrating Workspend's capability to tailor solutions that enhance operational efficiency and promote diversity within the workforce.