Airline Payment Strategies and Challenges Report

This report outlines the key challenges and strategies related to airline payments, focusing on the insights gathered from senior payment and technology decision-makers in the industry. It identifies critical pain points such as geographical expansion, alternative payment methods, and the integration of New Distribution Capability (NDC). The document presents findings from polls conducted among participants regarding their priorities for implementing new payment methods and strategies for capturing Gen Z customers. It discusses the importance of local payment methods and regulatory compliance when expanding into new markets. Additionally, the report highlights best practices for payment optimization, including the need for multi-acquirer strategies and the centralization of payment data. The findings emphasize the shift towards data-driven payment strategies that cater to specific market demands and customer preferences, particularly for next-generation travelers. The report concludes by addressing the emerging trends in payment orchestration and the potential impact of AI on the airline payment landscape.