Guidelines for Secure e-Commerce Transactions

This document is a guide that outlines essential guidelines for ensuring secure e-commerce transactions through the e-Commerce Gateway and Payment Link services. It emphasizes the importance of handling transactions with special characteristics, such as unusual country origins and high transaction frequencies, and suggests enabling IP Address Blocking where necessary. The guide details the verification process for recipient identity upon product delivery and stresses the need for businesses to display their registered names on their websites to avoid transaction disputes. It also advises against manual transactions due to their inherent risks and highlights the necessity of adhering to PCI DSS security standards. Furthermore, it provides instructions for contacting Worldline Greece in case of suspicious transactions or potential fraud. The document includes FAQs addressing the necessity of cancellation policies and procedures for handling disputes, ensuring that businesses are well-informed about their responsibilities in the e-commerce landscape.