Artificial Intelligence Applications in Occupational Pension Schemes

This document is a technical report that outlines the applications of artificial intelligence (AI) in the context of occupational pension schemes. It discusses the evolution of generative AI and its potential to enhance existing services within this sector. The report details how generative AI can summarize complex texts, simplify pension terminology, and improve linguistic quality, thereby making information more accessible to employees and beneficiaries. It also highlights the 24/7 availability of AI models and their integration into existing applications. Furthermore, the report presents specific use cases, such as the implementation of chatbots for customer service and improved knowledge management for administrators. While acknowledging the opportunities, the report also addresses challenges related to reliability and data privacy, emphasizing the need for risk management measures. Recommendations for testing AI applications in occupational pensions are provided, advocating for a pragmatic and iterative approach to implementation.