Summary
This document is a report detailing the operations and outcomes of WTW Corporate Care in assisting employees affected by illness or injury. It outlines the increase in inquiries received by WTW, which rose to over 1,600 in 2024, marking a 60 percent increase compared to previous years. The report attributes this rise to both an increase in clients and a higher claims frequency among pension companies, particularly concerning mental injuries. The document also describes the reduction in complaints regarding pension companies' decisions, indicating an improvement in their decision-making processes. WTW Corporate Care provides support by reviewing denied claims and appealing decisions when necessary. In 2024, they appealed 42 cases, resulting in 15 favorable outcomes for employees. Furthermore, the report emphasizes the role of WTW advisors in guiding employees through their rights and options for treatment, as well as their support in returning to work. Since 2019, WTW has secured over DKK 40 million in additional compensation for clients.
