Homeowners Insurance Claims Management Case Study

This case study outlines the collaboration between a US-based homeowners insurance carrier and Xceedance to enhance claims management processes. The client faced significant challenges with their previous third-party administrator, including inadequate skills, slow response times, and high costs. To address these issues, Xceedance assembled a dedicated team of claims professionals and implemented a modern claims management system. Within eight weeks, the new system was operational, significantly reducing the typical implementation timeline. The team managed to handle over 10,000 claims annually, including a rapid response to natural disasters. Key improvements included a 63% reduction in costs and a five-day decrease in claims cycle time. The study also details the proactive measures taken to minimize litigation and improve communication with policyholders. Overall, the partnership resulted in enhanced service delivery and operational efficiency, benefiting over 2,000 policyholders with a more responsive claims experience.