Insurance Transformation Case Study on Duck Creek Platform

This case study details the collaboration between Xceedance and Duck Creek to modernize an Indian insurer's operations by migrating $2 billion in policies to a tailored Duck Creek platform. The document outlines the challenges faced by the insurer, which included reliance on outdated systems and the need for a phased migration to ensure compatibility with existing processes. The solution involved transitioning a top-selling $350 million product to a headless, API-driven platform within 36 weeks. This modernization aimed to enhance customer experiences, improve automation, and support agile product launches. The case study emphasizes the importance of deep domain knowledge, capable technology teams, and a strategic partnership in delivering a scalable solution. The results included a successful platform launch in July 2024, improved customer satisfaction scores, and a shortened time to market for new products, thereby strengthening the insurer's competitive positioning in the rapidly growing online insurance market.