Large Urban Housing Authority Digital Transformation Case Study

This case study details the digital transformation initiative undertaken by a large urban Housing Authority to improve their document management processes. The objective was to transition from a paper-based system to a digital format, addressing challenges such as the difficulty in locating important documents, security risks, and compliance issues. The Housing Authority partnered with Xerox to implement Xerox® Capture and Content Services, which involved digitizing both employee and client records. The results of this initiative included enhanced security of sensitive information, improved compliance with housing regulations, and increased operational efficiency. The digitization process allowed for instant access to documents, fostering better collaboration among employees and streamlining internal processes. Additionally, the project reclaimed physical storage space previously used for paper documents, allowing for more efficient resource utilization. This case study serves as a model for other urban housing authorities facing similar challenges in document management.