Multi-Factor Authentication Deployment Case Study

This case study details the deployment of multi-factor authentication (MFA) at RWS, a leading translation and localization agency. The document outlines the company's urgent need to enhance cybersecurity measures following its acquisition of SDL, which had varying levels of MFA implementation. Senior Project Manager Ben Donnelly describes the challenges faced in transitioning to stronger MFA, particularly due to client demands and internal audits pushing for improved security. The decision was made to implement YubiKey 5 NFC hardware security keys after initial plans for mobile authentication faced resistance from employees. The deployment was complicated by the shift to remote work during the pandemic, which expanded the number of individual work locations significantly. The project involved engaging users through creative communication strategies, including videos to promote understanding and acceptance of the new security measures. The phased rollout of MFA was successful, ultimately leading to a positive reception among employees and improved security for remote access to company resources.