This document is a guide that outlines the SAP Application Support services provided by Zalaris. It details how these services are designed to assist businesses in maintaining and enhancing their SAP systems post go-live. The guide explains that Zalaris offers comprehensive support, including end-user support, administrative and functional support, and change management services. It emphasizes the importance of release management services, which ensure that clients can leverage the latest SAP innovations effectively. The document also describes the flexible commercial models available, allowing clients to tailor the support services to their specific needs. Furthermore, it highlights the benefits of these services, such as reducing downtime, improving user adoption, and enabling organizations to focus on their core business activities. The guide presents Zalaris as a trusted partner in managing SAP systems, ensuring they remain secure, compliant, and up-to-date with evolving business requirements.