Walgreens Implements Workcloud Actionable Intelligence Solution

This case study details Walgreens' implementation of Workcloud Actionable Intelligence, a solution aimed at improving asset protection and customer experience. Walgreens, a major pharmacy retailer, faced challenges with its traditional report-based analytics system, which was inefficient and often misinterpreted by staff. The company sought a more effective analytics solution that could provide real-time insights and actionable recommendations. By deploying Workcloud Actionable Intelligence, Walgreens has achieved significant cost savings and operational improvements. The solution has enabled the company to monitor compliance, reduce waste rates, and identify missed credit opportunities. Specific algorithms were developed to address issues such as excessive waste, sales compliance, and operational efficiency. The results included millions of dollars saved, a 27% reduction in waste rates, and enhanced accountability among employees. Walgreens continues to leverage this technology to optimize its operations and enhance the customer experience.