Zensar Case Study on Digital Innovation for Energy Company

This case study details the collaboration between Zensar Technologies and a leading UK-based oil and gas company aimed at enhancing digital innovation. The customer faced several challenges including a lack of tools for monitoring end-user experience, significant backlogs, uncontrolled IT budgets, and the need for continuous support. Zensar provided a strategic technology roadmap leveraging its Digital Foundation Services (DFS) Framework. Key solutions included the migration from legacy storage to NetApp2019, redesigning Citrix infrastructure, implementing Fortinet for VPN services, and integrating ServiceNow for customer experience management. The collaboration resulted in improved infrastructure management, significant operational savings, and enhanced user satisfaction, achieving 100% visibility on user experience with 86% of users reporting satisfaction. The case study outlines the successful implementation of various digital services and the positive impact on the customer's operational efficiency.