Cook County 9-1-1 Center MAX Call Taking Case Study

This case study details the implementation of the MAX Call Taking system at the Cook County 9-1-1 Center in Illinois. The document outlines the reasons for upgrading the existing equipment, which was over 20 years old and unable to meet the growing demands of the agency. The MAX Call Taking system is designed to improve operational efficiency and response times, supporting both the main and backup sites of the agency. The study describes the system's features, including its IP-based architecture, redundancy, and ability to handle various types of communications. It also highlights the competitive selection process that led to choosing Mercury Systems Corporation for the project. The case study presents the planning, staging, and implementation phases, emphasizing the successful installation and the operational benefits achieved, such as improved call answering times and enhanced reporting capabilities. The MAX Call Taking system has enabled the agency to better serve its community and prepare for future demands.