Huntington Central Dispatch Consolidation Case Study

This case study documents the consolidation of the Huntington Central Dispatch center in Indiana, which combined two separate public safety answering points into a single operational facility. The primary objective of this consolidation was to centralize communications, combine staff, and reduce costs related to equipment purchases and maintenance. The new center became operational in October 2013 and is equipped with Zetron's MAX Dispatch and MAX Call-Taking systems. The document details the planning and implementation process, including collaboration between local agencies and the selection of a vendor, J&K Communications, which provided the necessary equipment. The center’s design emphasizes a reduced footprint while enhancing operational efficiency. It further underscores the training provided to staff during the transition, highlighting the successful integration of the new technology into existing workflows. The case study presents Huntington Central Dispatch as an example for other counties considering similar consolidations in public safety operations.